Dlink
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D link router not working
A disastrous customer service experience - DIR-890L router
Item purchased from Amazon (US) at end of May 2017. As I write this, it is 4 Jul.
It replaces an earlier version of the same product because the range was excellent. After a week of use the router's wifi became erratic. I thought it would be easy to fix so I called technical support and spoke with Tony, a not quite so helpful tech support rep.. As soon as I mentioned that I was living outside the US, Tony told me the call was over, in spite of explaining the product was purchased in the US.
When I tried to interrupt him to explain that he misunderstood my explanation, he blurted that "This call may be monitored for quality assurance etc." He also reminded me that there is no warranty for products that leave the US although D-Link has an office here in Panama. I am in a ping pong game with D-Link: D-link US will not handle my problem because I am outside of the US and D-Link Panama does not want to listen to me because I bought the product in the US. Shortly after my disastrous, tech support call with Tony, D-link sent me an online survey which most likely nobody will read. It is not fun dealing with companies that are wonderful when you buy the product but are constantly trying to wiggle out of responsibility or offer assistance when you need it.
It is similar to dealing with insurance companies. At least I got a week of use out of the product.
Support never responds
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Verified Reviewer | Ottawa, OntarioResolved: Dlink Dcs-932L Review from Ottawa, Ontario
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Avoid this company at all costs!!!!!! Can’t even begin to explain how bad they are!!!!!!