Anonymous

D link router not working

Sir, As per your msg, we have received the router but still the same problem. Read the below reviewing msg. (Dear Customer, Your Product DSL-2730U/IN with RMA WIW2S00626635 is repaired and ready for collection, Thank You for using D-Link Services) Harish
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Reason of review:
Damaged or defective
Anonymous

A disastrous customer service experience - DIR-890L router

Item purchased from Amazon (US) at end of May 2017. As I write this, it is 4 Jul.

It replaces an earlier version of the same product because the range was excellent. After a week of use the router's wifi became erratic. I thought it would be easy to fix so I called technical support and spoke with Tony, a not quite so helpful tech support rep.. As soon as I mentioned that I was living outside the US, Tony told me the call was over, in spite of explaining the product was purchased in the US.

When I tried to interrupt him to explain that he misunderstood my explanation, he blurted that "This call may be monitored for quality assurance etc." He also reminded me that there is no warranty for products that leave the US although D-Link has an office here in Panama. I am in a ping pong game with D-Link: D-link US will not handle my problem because I am outside of the US and D-Link Panama does not want to listen to me because I bought the product in the US. Shortly after my disastrous, tech support call with Tony, D-link sent me an online survey which most likely nobody will read. It is not fun dealing with companies that are wonderful when you buy the product but are constantly trying to wiggle out of responsibility or offer assistance when you need it.

It is similar to dealing with insurance companies. At least I got a week of use out of the product.

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Reason of review:
Poor customer service
1 comment
Guest

Avoid this company at all costs!!!!!! Can’t even begin to explain how bad they are!!!!!!

Anonymous
map-marker Denver, Colorado

Support never responds

Purchased DCS-2330L wireless camera but the Wizard software won't recognize it even with Ethernet cable connected. I have tried several times but after about 30 seconds of searching the software can't find it. Have sent two messages to support (there is no phone number) and neither have been returned. Their instruction "quick install guide" is no help and I even disabled my firewall per instructions. Even the camera description on their website has photos of some other camera. I'm really concerned that if this camera won't operate via Ethernet then it might not work wirelessly, in which case I will have to return it. A comment on product design - for an outdoor mounted camera the power cable is not designed to be installed through-wall.
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Reason of review:
Damaged or defective
Resolved
Lakya Mzw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Ottawa, Ontario

Resolved: Dlink Dcs-932L Review from Ottawa, Ontario

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Dlink servers down that's how it started, only a couple of my 10 cameras were down. I also purchased 942L as well, my feeling is dlink must think we are all *** buy their product for extra security then upgrade their servers to make your older 932L camera redundant. Nice trick Dlink, there are many other security systems on the market you might have a million app downloads, but you have pissed a lot of people off. Good luck with your profits this year!
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Reason of review:
Not as described/ advertised
Makinlee Rat

D-Link Security Camera DCS-933L

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Can't get camera hooked up. Call tech support and after 1 hour and 9 minutes it seems to be working. Later, set up for surveillance night time and camera won't focus. Call tech support. After 1 hour and 33 minutes, camera still not working. Call tech support and after 21 minutes and 17 seconds, I am told my call is being prioritized and a senior specialist will call me back asap. Its now going on two hours and the heck with this company and their camera. I will return this camera today. They make this camera the easiest to set up and all I do is spend my time with their outsourced technical specialists and get no where. My opinion, if you want security do not waste your time with a D-Link product.
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Reason of review:
Poor customer service
1 comment
Guest

Ditto on every point. 933l sucks ...not as easy as advertised...instructions are lacking.

Anonymous
map-marker Singapore, Singapore

Dlink - Router Review

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Total of 7 calls problem remained. Last 3 calls, they said senior tech will call me back in 10 mins. Waited for 3 hrs, i call in and was asked to wait for 30mins. 1 hr passed. No call received. Made the number 7 call. Ask me to wait for 30 mins. I doubt they will ever call back. I spent the whole morning time and money to pick up a router from sim lim and they gave me no solution. Dlink support is super super lousy. I wasted 54dollars on taxi fare and 8 hrs of my leave day on this *** router with no support from dlink. Totally pissed.
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Reason of review:
Poor customer service
Anonymous
map-marker Glendale, Arizona

Customer service is a joke

After several hours talking between 12 different phone calls and 16 different people, 2 firmware upgrades, dealing with English so bad, I'm only able to pick up on every 5th word, I've decided that I'll never buy another DLink product. Their quality has dropped and customer-service is the worst I've ever had to deal with. A word of advise... don't ever buy direct from DLink. If/when you have problems, it's much easier to bring it back to where you bought it (make it their problem). A person should never have to deal with the absolute nonsense that one goes through just to get an answer.
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Loss:
$250
Anonymous
map-marker Boston, Massachusetts

Spectacularly poor tech support

I have a problem with my Dlink DNS-325 NAS. Both drive lights continue to rapidly flash in amber. Tests on the installed drives show them to be fine, but the lights on the NAS continue to blink. This particular problem is not covered in the manual. I call tech support - 30 minute wait. I am connected finally to a tech support person who, after 30 minutes of questions, bumps me up to a level 2 tech support person. During my wait for level 2 I get disconnected. AN hour later Dlink calls me back and reviews the problem. The tech person has me try several different things - the lights continue to flash amber. He wants me to take out my drives and put in a new drive to see if lights continue to flash. I don't have a spare drive lying around. He suggests bringing to a store and ask if they will put a drive in just to test my NAS. I don't know any store willing to do that. He does NOT want me to try resetting the NAS. He gives me a case number and says after I test it with a new drive to call back. He reasons if the NAS lights keep blinking amber with a new drive in, then there is probably something wrong with the NAS (which is under warranty). It takes me a couple days but I find a way to test a new drive in the NAS and the lights continue to blink amber. I call tech support and am on hold for 35 minutes until the line is answered. The rep says I pushed the wrong sub-category number on the voice menu so she will have to transfer me. I wait another 20 minutes. Finally I get a tech person who has to take a few minutes to review my case#. She wants me to try resetting the NAS. I tell her I have not set it back up because the lights continue to blink and the previous tech support told me that would mean something was wrong with the NAS, not the drives. I told her it would take some time to set the NAS back up. She said she would call me back in one hour. I set up the NAS and waited for her call. After 2 hours and 45 minutes, I was tired and angry about waiting, so I called back in. This time the wait was 90 minutes!! Finally someone answered, took my case number and said she would transfer me to the tech rep handling that case #. The transfer rang twice and then disconnected - after a 90 minute wait!! I had spent most of my day on this! I never got a call back.
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Abbas R Emn
map-marker Ahmedabad, Gujarat

Dlink Customer services SUCK

I hve Dlink wireless N300 ADSL2+ modem router . Model no. DSL 2750U Serial no. PJ261C500**** Its not working properly as i hve accepted frm Dlink products . Its shuts off after couples of minute . and also the range of its wi-fi is very narrow compare to the range stated by DLink . there's no response frm the customer service nor from live chat . the *** no. given on website are either off or no one is answering . I hve try'd live chat bt your agents are busy . N also on 180022**** but no response . Atlast i choosen to file a complain through email . still no reply frm them .. dnt knw what the members of customer service is doing ... My all work is stop due to Dlink modem failure . I accept immediate solution / replacement of this .
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Loss:
$42
Anonymous
map-marker Greenville, South Carolina

D-Link Security Camera (my Cload)

I wanted to purchase a rather inexpensive (the D-Link Wireless Network Camera (DCS-903L). My husband tried setting up the camera based on the "Easy do-it-yourself installation" guide and tried for over an hour, then passed the buck to me. Having a 1 hour lunch break, I called the technical support only to be hung up once before actually getting through to a human. I spoke to a man I could barely understand, that had to repeat himself twice before I understood him. He had me jump through so many hoops only to transfer me to a level 2 technician. I repeated my story again and eventually had a hang up because my 1 hour lunch break was over. I called later that evening and spoke with another foreigner for over an hour. To make a long story short - We have a new apple computer and their installation software was too outdated to run on it. We had to return the camera and start the process of shopping all over. So, IF YOU HAVE A NEW COMPUTER (
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Loss:
$120
Anonymous
map-marker San Juan, San Juan Municipio

Return of Merchandise

I bought a laptop, extended guarantee and a router which cost 797.12. I paid with a personal check. The next day I tried returning the D-Link wireless router because for three hours I was unable to install nor speak to any technical support personnel. I was told to come back the next day because I had paid with a check. The next day I returned and was told that they could not give me the cash because I had bought the merchandise with a check. I spoke to the manager who indicated I could get the cash for the router which was 53.00 back in 7 days. I returned in 7 days and was told that they could only give me a gift card or a check by mail. No manager was available when I was there. I did not want the gift card because I do not plan on buying anything else there. I had to settle for the check in the mail which I believe is not fair practice and who knows when I will receive it. I also indicated that the check had already cleared since I verified this before going to the store. Bad service on return items.
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1 comment
Guest

NEVER pay a merchant by check! ALWAYS use a credit card, and NOT a debit card.

If you had used a credit card and complained to your bank, they would have invalidated the charge and the merchant would have to argue with them, not you.

Be wiser next time. Pay you bank by check, pay bills by check, never purchase with a check.

Anonymous
map-marker Los Angeles, California

D-Link Router SUCKS

Unfortunately the *** at Best Buy who probably has never even used a computer recommended this D-Link Router DIR-615. I normally at pretty good at things like this but this router would not work... claimes to be easy to install but was NOT. I messed with it for 5-6 hours, contacted the company, contacted my ISP and then gave up & took it back. I bought the Linksys irouter instead & it was up & running within minutes. They were both the same price so I am really confused why the *** at Best Buy convinced me that D-Link was the best choice.
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1 comment
Guest

I have read a lot of bad complaints, but this one deserves some sort of prize. I'm guessing that as bad as your spelling is, you couldn't read D-Link's instructions.

Linksys must have have more pictures. hahaha